Shipping Policy

Fast, Reliable, and Transparent – How We Deliver Your CENE8 Products

At CENE8 DISTRIBUTION INCC, we believe that great products deserve great shipping. Whether you are ordering a single roll of painter’s tape or a bulk pack of 20 extra‑large plastic drop cloths, you deserve to know exactly when your package will arrive, how much it will cost, and what to do if something goes wrong. This Shipping Policy explains everything – from processing times to international delivery, from lost packages to free shipping thresholds.

We operate from our headquarters in Anchorage, Alaska, strategically located to serve customers across all 50 states and around the world. Because we are in Alaska, shipping times may differ slightly from mainland retailers, but we have partnered with the best carriers (USPS, UPS, FedEx, and DHL) to ensure your order reaches you as quickly as possible.

Please read this policy carefully before placing your order. By making a purchase on cene8.space, you agree to the terms outlined below.

Processing Time – From Click to Shipment

Before your order even reaches a carrier, we need time to pick, pack, and prepare it. Our processing time is separate from shipping time.

Standard Processing:

• Orders placed Monday–Friday before 2:00 PM Alaska Time (AKST/AKDT): Processed the same business day.

• Orders placed after 2:00 PM Alaska Time: Processed the next business day.

• Orders placed on Saturday: Processed on the following Monday (or next business day if Monday is a holiday).

• Orders placed on Sunday: Processed on Monday.

Holiday & Peak Season Processing:

During major holidays (Thanksgiving, Christmas, New Year, Independence Day) and promotional sales events, processing may take 1–3 business days due to high volume. We will display a banner on our website if delays are expected.

What Does “Processed” Mean?

• Step 1: We verify inventory and payment authorization.

• Step 2: Our warehouse team picks the items from shelves.

• Step 3: Items are inspected for quality, folded or packaged appropriately.

• Step 4: A shipping label is generated and the package is handed to the carrier.

• Step 5: You receive a Shipping Confirmation email with a tracking number.

Note: The “processing” clock starts only after we receive a cleared payment. If your card issuer places a hold or there is a fraud flag, processing may be delayed until we contact you.

Cutoff Time Examples (Alaska Time):

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Domestic Shipping (United States)

We ship to all 50 U.S. states, including Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories (additional charges may apply for remote areas). We also ship to APO/FPO/DPO addresses via USPS.

Standard Shipping (Ground)

• Carriers: USPS Ground Advantage, UPS Ground, FedEx Home Delivery (selected automatically based on weight/destination).

• Delivery Time: 3–7 business days after dispatch (not including processing).

• Cost: Calculated at checkout based on weight and distance. Starts at $4.99 for small, lightweight orders (e.g., 1 roll of tape).

• Free Shipping: Available on domestic orders over $35 (before tax). See below.

Typical transit times from Anchorage to major regions:

Expedited Shipping

Need your painting supplies fast? Choose expedited shipping at checkout.

• Carriers: UPS 2nd Day Air, FedEx 2Day, or USPS Priority Mail Express.

• Delivery Time: 1–3 business days after dispatch (not including processing).

• Cost: Calculated at checkout (typically $12–$35 depending on weight and destination).

• Guarantee: Expedited services are backed by carrier money‑back guarantees for late delivery (we will assist you in filing a claim).

Important: Expedited shipping does not bypass processing time. If you order on Friday at 3 PM (after cutoff) with 2‑day shipping, the order will ship on Monday and arrive on Wednesday (assuming no holidays).

Free Shipping (Domestic Only)

We offer free standard shipping on all domestic orders with a subtotal (before tax) of $35 or more.

• How it works: The discount is automatically applied at checkout. You do not need a coupon code.

• What counts toward $35? Product prices only – shipping costs and taxes are excluded.

• What if my order is under $35? You pay the standard calculated shipping fee.

• Can I combine free shipping with expedited shipping? No. Free shipping applies only to standard ground service. If you want expedited, you pay the full expedited rate.

Example: If you buy a 12‑pack drop cloth ($14.00)anda20‑packpainter’stape($18.00), your subtotal is $32.00–notenoughforfreeshipping.Addonemoreitem(e.g.,a2‑inchbrushfor$1.99) to reach $33.99,stillshort.Addasecondbrushtohit$35.99 – free shipping applies.

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International Shipping

CENE8 DISTRIBUTION INCC is proud to serve customers around the world. While our primary market is the United States, we have shipped to over 30 countries and continue to expand.

Countries We Ship To (Current List)

If your country is not listed: Please contact us at cenedistribution29@gmail.com. We will check if we can ship to you and provide a custom quote. We are adding new countries regularly.

International Carriers & Methods

We use a combination of carriers depending on weight, speed, and destination:

• USPS Priority Mail International – Best for small to medium packages (under 4 lbs). Generally 7–14 business days. Includes basic tracking and $200 insurance.

• FedEx International Economy – Faster (3–7 business days) but more expensive. Includes full tracking and higher insurance.

• DHL Express Worldwide – Premium service (2–5 business days) with real‑time tracking and proactive customs clearance. Recommended for time‑sensitive or high‑value orders.

Note: We do not offer “free international shipping” at this time. All international orders are charged shipping at our commercial carrier rates, calculated at checkout.

Customs, Duties, Taxes (CDT)

Important: Any customs duties, import taxes, VAT, GST, or brokerage fees levied by your country are the responsibility of the customer (you). CENE8 does not collect these fees at checkout, and we cannot predict what they will be.

• How to estimate: Most countries have a “de minimis” threshold below which no duties are charged. For example:

  • Canada: $20CADforduties,$150 CAD for taxes (though taxes may apply even under $150 depending on province)

  • United Kingdom: £135 – no VAT or duties on imports under this value

  • Australia: AUD 1,000 – no GST under this threshold

  • EU countries: €150 for duties, €22 for VAT (rules vary by member state)

• Will you pay duties? If your order value exceeds your country’s threshold, you will receive a bill from the carrier or customs authority before delivery. Often, the carrier pays the duty on your behalf and charges you a small handling fee.

• Can you refuse to pay? Yes, but if you refuse, the package will be returned to us. In that case, we will refund your product cost minus original shipping and any return shipping fees incurred. It is usually better to accept the duties.

What we do to help: On the commercial invoice attached to your package, we accurately state the product value and country of origin (USA). We do not mark packages as “gift” or undervalue items – that is illegal and can result in fines.

International Delivery Times (Estimates)

These are estimates. Customs clearance can add 1–10 days depending on your country’s efficiency. We have no control over customs delays.

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Shipping Costs – How We Calculate

Shipping is calculated in real time during checkout based on three factors:

1. Weight – Our products are generally lightweight (a 12‑pack drop cloth weighs ~2 lbs; a 20‑pack ~3.5 lbs). But even light packages have a base cost.

2. Dimensions (Dimensional Weight) – Carriers use the larger of actual weight and “dimensional weight” (length × width × height / divisor). Our drop cloths are folded into compact boxes, so dimensional weight is rarely an issue.

3. Destination – Distance from Anchorage, AK is the largest factor. Shipping to Seattle is cheap; shipping to Miami or New York is more expensive; international is highest.

Why does shipping from Alaska sometimes cost more?
Because we are not located in the contiguous 48 states, some carriers apply a “remote area” surcharge. However, our rates are still competitive because we ship in volume and have negotiated discounts with USPS and UPS. Many customers tell us that our total cost (product + shipping) is still lower than competitors located in the lower 48.

Example shipping costs (domestic, standard):

If your order qualifies for free shipping ($35+),youpay$0 for standard ground.

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Order Tracking

Once your order has been processed and handed to the carrier, you will receive a Shipping Confirmation email containing:

• Your tracking number(s)

• A direct link to the carrier’s tracking page

• An estimated delivery date (carrier’s estimate – not a guarantee)

How to Track Your Order

1. Click the tracking link in the email.

2. Or go to our website, log into your account (if you have one), and view your order history.

3. Or copy the tracking number and paste it into the carrier’s website (USPS.com, UPS.com, FedEx.com, DHL.com).

Tracking Updates – What to Expect

• USPS: Updates may be infrequent until the package reaches your local post office. Sometimes the first scan is “USPS in possession of item” and the next is “Out for delivery”. This is normal.

• UPS / FedEx: More frequent updates, including location scans at each sorting facility.

• International: Tracking may stop updating once the package leaves the U.S. In many countries, you can use the same tracking number on your local postal service’s website (e.g., Canada Post, Royal Mail, Australia Post).

What If Tracking Doesn’t Update for Several Days?

• For domestic packages: If no update for 5+ business days, please contact us. It is possible the package is lost or the carrier missed a scan.

• For international packages: 10+ days without an update is common, especially during customs clearance. Please be patient, but if you are concerned, email us.

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Delivery Address – What You Need to Know

You are responsible for providing a complete, accurate, and deliverable shipping address at checkout. We are not responsible for orders delivered to incorrect addresses due to typos, missing apartment numbers, or outdated information.

Tips to Avoid Delivery Issues:

• Double‑check your address before clicking “Place Order”: Look for misspellings (e.g., “Stret” instead of “Street”) and missing suite/apartment numbers.

• Use standardized abbreviations: “Apt”, “#”, “Ste”, “Unit”.

• For businesses: Include the company name and department if applicable.

• Avoid using address lines for additional instructions (e.g., “Leave by back door”) – those go in the “Order Notes” section, but carriers may not see them.

What Happens If You Enter the Wrong Address?

• If you notice immediately (within 2 hours): Call us at +84963271458. If the order has not yet been processed, we can correct the address.

• If the order has already shipped: We cannot change the address. If the package is returned to us as undeliverable, you will be responsible for the cost of reshipping to the correct address (see Undeliverable Packages below).

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Undeliverable Packages & Returned Shipments

Sometimes a package cannot be delivered because of:

• Incorrect or incomplete address

• Recipient moved and did not forward mail

• Carrier attempted delivery multiple times and no one was available (and no signature was waived)

• Package refused by recipient (e.g., unexpected customs fees)

What We Do When a Package Is Returned to Us:

1. We will send you an email notification that the package has been returned.

2. You may choose to:

   • Reship to a corrected address – you pay the reshipment shipping cost (our actual cost, not necessarily the same as original).

   • Cancel the order and receive a refund – we refund the product price minus the original shipping cost (since we already paid the carrier) and minus any return shipping fees charged by the carrier (if the return was due to your error).

3. If we do not hear from you within 30 days, we will cancel the order and issue a refund as described above.

Exception: If the package was returned because of our error (e.g., we mislabeled the address), we will reship at no cost to you.

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Lost, Stolen, or Damaged Packages

Lost Packages (Tracking Shows No Movement for an Extended Period)

• Domestic: If tracking has not updated for 10+ business days, contact us. We will open a trace with the carrier. If the carrier confirms the package is lost, we will either reship your order or issue a full refund (including shipping). The claim process typically takes 5–10 business days.

• International: If tracking has not updated for 20+ business days, contact us. We will file a claim. International claims can take 4–8 weeks. Once approved, we will reship or refund.

Stolen Packages (Tracking Shows “Delivered” but You Didn’t Receive)

We are not responsible for porch theft or packages stolen after delivery. However, we will help you by:

• Providing proof of delivery (carrier’s scan with geolocation, if available).

• Filing a stolen package claim with the carrier (though most carriers do not cover theft after delivery unless signature was required).

Prevention tips:

• Ship to a secure location (your workplace, a neighbor’s house, a locker).

• Select “Signature Required” at checkout for an additional fee.

• Use a package locker service like Amazon Hub (if available locally).

Damaged Packages (Visible Damage to Box or Contents)

If your package arrives visibly damaged (crushed box, torn plastic, etc.):

1. Take photos of the box and the damaged product before opening anything (or after opening if damage is inside).

2. Do not throw away the packaging – the carrier may need to inspect it.

3. Contact us within 48 hours of delivery at cenedistribution29@gmail.com with your order number and photos.

4. We will arrange a replacement or refund as described in our Return Policy (damaged items are covered 100%, including return shipping if we need the item back).

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Shipping to PO Boxes, APO/FPO/DPO Addresses

We gladly ship to PO boxes and military addresses (APO, FPO, DPO).

PO Boxes (USPS Only)

• We ship via USPS Ground Advantage or USPS Priority Mail. UPS/FedEx cannot deliver to PO boxes.

• Delivery time: 3–7 business days (similar to standard).

• Tracking available via USPS.

APO / FPO / DPO (Military Mail)

• We ship via USPS Priority Mail to the specified APO/FPO/DPO address.

• Please ensure you include the correct unit and box numbers, as well as the appropriate APO/FPO/DPO code (e.g., APO AE, APO AP, FPO AA).

• Important: Delivery times can be 10–20 business days or longer depending on the military postal system’s processing. We have no control over delays once the package reaches the military mail network.

• Tracking may be limited after the package leaves the U.S.

Customs forms for APO/FPO: We do not need to fill out detailed customs forms for military addresses because they are considered U.S. territory for mailing purposes. However, content restrictions apply – see Section 15.

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Shipping to Alaska, Hawaii, and U.S. Territories

Because we are based in Alaska, shipping to Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, and other territories is handled via USPS Priority Mail or FedEx 2Day. These destinations are considered domestic but may have slightly longer transit times (5–10 business days) and slightly higher rates than the contiguous 48.

Good news for Alaska residents: Since we are in Anchorage, you receive the fastest shipping times (1–2 days) and lower costs. We are proud to support our local community.

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Signature Confirmation & Insurance

Signature Confirmation (Optional)

For an additional fee (typically $3–$5), we can require that the carrier obtain a signature at delivery. This is highly recommended for:

• High‑value orders (over $100)

• Orders shipping to apartment buildings or high‑theft areas

• International orders where porch theft is common

To add signature confirmation, select “Signature Required” as a shipping option at checkout. If you do not select this, the carrier may leave the package without a signature, and you assume the risk of theft.

Insurance

All domestic shipments are insured automatically by the carrier up to the following limits:

• USPS Ground Advantage: $100 insurance included

• UPS Ground: $100 included

• FedEx Home Delivery: $100 included

For orders valued over $100(producttotal,notincludingshipping),wemayaddadditionalinsuranceatnocosttoyou.Ifyouwishtopurchaseextrainsurance(e.g.,fora$500 bulk order), please contact us before placing your order. We can provide a quote.

International insurance: USPS Priority Mail International includes $200insurance.DHLandFedExinclude$100–$500 depending on service level. If your international order exceeds the included insurance, we recommend contacting us to purchase additional coverage.

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Split Shipments & Partial Orders

If you order multiple items, we may sometimes ship them separately if:

• Some items are out of stock and we want to send what is available now (we will notify you).

• The items are stored in different locations (rare – most of our inventory is in Anchorage).

• One item is oversized and requires a different carrier.

Split shipment policy:

• You will receive separate tracking numbers for each shipment.

• You will not be charged additional shipping if the split is due to our internal logistics.

• Your total shipping cost paid at checkout remains the same; we absorb any extra cost.

If you receive only part of your order and the rest has not arrived within 7 days of the first package, please contact us – there may have been a picking error.

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Holiday & Peak Season Shipping

During the months of November and December (Black Friday, Christmas, etc.), carriers experience unprecedented volume. Please expect delays of 2–5 additional business days for all shipping methods, including expedited.

To ensure delivery before Christmas, we recommend ordering by:

• Standard shipping: December 10th (domestic) / November 25th (international)

• Expedited shipping: December 17th (domestic) / December 5th (international)

These are estimates only – we cannot guarantee holiday delivery once the package is with the carrier.

Our holiday promise: We will process orders as quickly as possible (usually same or next day). However, once handed off, we are subject to carrier delays. We appreciate your understanding and encourage you to order early.

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Will‑Call Pickup (Local Anchorage Customers)

If you live in the Anchorage, Alaska area, you can choose will‑call pickup to save on shipping costs and get your items immediately.

How Will‑Call Works:

1. Place your order online as usual, but select “Local Pickup” as the shipping method at checkout. You will not be charged shipping.

2. Wait for an email from us confirming that your order is ready for pickup. Do not come to our warehouse before receiving this confirmation.

3. Bring your order confirmation email (printed or on your phone) and a valid government‑issued photo ID.

4. Pick up your order at:

   text

   CENE8 DISTRIBUTION INCC
   821 N St, Ste 102
   Anchorage, AK 99501

5. Please call +84963271458 when you arrive, and a team member will bring your order to you. Our office is not a retail store; we do not have a public counter.

Hours for Pickup (by appointment only):

• Monday–Friday: 10:00 AM – 4:00 PM Alaska Time

• Saturday: 11:00 AM – 2:00 PM

• Sunday: Closed

Important: If you do not pick up your order within 7 days of the “ready for pickup” email, we may cancel the order and issue a refund minus a $5 handling fee.

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Shipping Restrictions & Prohibited Items

Our products are generally unrestricted, but there are a few limitations:

• Aerosol products: We do not sell spray paint or any aerosol cans, so no issue.

• Flammable liquids: We only sell dry goods (plastic sheets, tapes, brushes) – no hazardous materials.

• APO/FPO restrictions: Some military postal facilities have size and weight limits. Our drop cloths are lightweight and folded, so they are acceptable. However, if you are at a remote FPO location, please check with your base post office.

We cannot ship to the following countries/regions due to U.S. sanctions or carrier restrictions:

• Cuba, Iran, North Korea, Syria, Crimea, Donetsk, Luhansk, Russia, Belarus (subject to change).

• Any country subject to U.S. trade embargoes.

If you attempt to place an order from a restricted country, our system may block it. If it goes through inadvertently, we will cancel and refund.

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Frequently Asked Questions – Shipping

Q1: How long does it take for my order to ship?

A: Most orders ship within 1 business day (Monday–Friday) if placed before 2 PM Alaska Time. You will receive a tracking number via email.

Q2: Can I get free shipping on international orders?

A: No, free shipping is only available for domestic (U.S.) orders over $35. International customers pay shipping at checkout.

Q3: Why is my tracking number not working?

A: It can take up to 24 hours for the carrier’s system to update. If after 24 hours the tracking number still shows “not found”, contact us. Also ensure you are using the correct carrier’s website (e.g., USPS tracking number on USPS.com).

Q4: Do you ship on weekends?

A: We process orders on weekdays only. Carriers may move packages on Saturdays, but Sunday delivery is rare. USPS delivers on Saturdays; UPS and FedEx deliver on Saturdays only for certain expedited services.

Q5: Can I change my shipping address after the order has shipped?

A: No. Once the carrier has the package, we cannot redirect it. If you need to change an address, you must contact us before the order is processed (within 2 hours of placement).

Q6: What happens if I refuse a package (e.g., because of customs duties)?

A: The package will be returned to us. We will refund the product cost minus original shipping and minus any return shipping fees charged by the carrier (which can be significant). We strongly advise against refusing a package solely due to duties – it is usually cheaper to pay the duties.

Q7: Do you ship to Canada using a Canadian carrier to avoid brokerage fees?

A: We ship to Canada via USPS (which transfers to Canada Post) or FedEx. USPS/Canada Post typically has lower brokerage fees than FedEx or UPS. If you prefer a specific carrier, please add a note at checkout – we will do our best to accommodate.

Q8: Can I request a specific carrier (e.g., UPS instead of USPS)?

A: You cannot choose the carrier directly, but you can select expedited shipping (which often uses UPS or FedEx). For standard shipping, we choose the most cost‑effective and reliable option based on your location.

Q9: What if my order is marked “delivered” but I never received it?

A: First, check with neighbors, front desk, or mailroom. Wait 1–2 extra days – sometimes carriers scan early. If still missing, contact the carrier to open an investigation. We will assist with documentation but cannot refund unless the carrier confirms it was misdelivered (not stolen).

Q10: How do I contact you about a shipping issue?

A: Email us at cenedistribution29@gmail.com or call/text +84963271458. Please have your order number ready. We aim to respond within 2 hours during business days.

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Contact Us About Shipping

If you have any questions or concerns about shipping that are not answered above, please reach out. We are here to help.

• 📞 Phone / Text: +84963271458 (Monday–Saturday, 9 AM – 9 PM Alaska Time)

• ✉️ Email: cenedistribution29@gmail.com – include your order number (if any) and a detailed message.

• 📬 Mail:
  CENE8 DISTRIBUTION INCC
Attn: Shipping Department
821 N St, Ste 102
Anchorage, AK 99501
USA

For urgent shipping issues (e.g., wrong address correction, cancellation request), always call rather than email – we can act faster on the phone.

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Summary – Our Shipping Promise

• Fast processing: Same or next business day for most orders.

• Transparent costs: What you see at checkout is what you pay – no surprise fees.

• Free domestic shipping on orders over $35.

• Worldwide reach – we ship to over 30 countries.

• We stand behind your order: If it’s lost or damaged, we will make it right.

Thank you for choosing CENE8 DISTRIBUTION INCC. We know that receiving your order quickly and safely is essential to the success of your painting project. We will do everything in our power to exceed your expectations.

Now, go ahead and place your order with confidence. Your drop cloths, tapes, and brushes are on their way.

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CENE8 DISTRIBUTION INCC – Protecting your surfaces, perfecting your projects.